Telecom doesn't have to be a headache.
Let's make it work (securely and hassle-free) for you
ProCern’s Telecom Management Services are designed to simplify your IT and telecom operations so your team can focus on what really matters: delivering excellent care.
Whether you’re running a long-term care facility or a senior living community, we’re here to help you cut costs, improve reliability, and stay compliant—all without having to become an expert in carrier contracts or billing disputes.
We’ve provided telco services and solutions for Skilled Nursing Facilities (SNFs) and Assisted Living Facilities (ALFs) for decades—working with carriers to deliver everything a care organization needs to stay connected, responsive, and future-ready.
Here’s what you can expect when you partner with us:
Carrier Services & Vendor Management
No more chasing the “best” rate. We’ve already secured it. And we’ll deal with the carriers, so you don’t have to.
Billing Oversight
We audit, dispute, and make sure you’re only paying for what you agreed to. Not a penny more.
Mobile Device Management (MDM)
Phones and tablets stay secure, connected, and useful—without becoming a vulnerability. We make sure every device works for you, not against you.
Voice Services
(VoIP/SIP Trunking)
Flexible, internet-based calling that scales with your needs. Fewer costs. More uptime. Built-in disaster recovery for peace of mind.
Electronic Fax Services (eFax)
Yes, faxing still exists. Ours is digital, secure, HIPAA-compliant, and far more efficient than old-school Plain Old Telephone Service (POTS) lines. Use your computer or existing fax machine—your choice.
One Smart Partner for All Telco
You don’t need a dozen tools and three IT managers to make your telecom setup run well. All you need is one smart partner. That’s us! Our team works as an extension of yours—understanding how your facility operates, what your staff needs, and where technology can quietly make life easier.
We’ve spent decades supporting long-term care and senior living organizations, so we know how crucial it is for your systems to just work—especially when it comes to resident care, compliance, and operations.
Here's how we help:
- We manage new installs, upgrades, vendor coordination, and billing.
- We vet solutions for HIPAA and HITECH compliance
- We tailor every piece of the telecom puzzle to fit your business—not the other way around.
- We stay available, responsive, and curious. Technology doesn’t stand still, and neither do we.
Our goal is simple:
Help your team stay connected, protected, and ahead of the curve without drowning in jargon or red tape.
Frequently Asked Questions
ProCern provides end‑to‑end telecommunications management, including carrier services, vendor management, billing oversight, mobile device management, VoIP/SIP voice services, and secure electronic fax solutions, all managed through one trusted partner.
ProCern specializes in telecommunications for a number of different clients, especially long‑term care facilities, skilled nursing facilities (SNFs), and assisted living communities (ALFs). Our services are tailored to environments where reliability, compliance, and simplicity are critical.
ProCern acts as a single point of contact for all telecom needs. We manage carrier negotiations, installations, upgrades, vendor coordination, and ongoing support, eliminating the need to juggle multiple providers or contracts.
Yes. ProCern negotiates carrier contracts, audits invoices, and disputes billing errors to ensure organizations only pay for what they agreed to, often uncovering significant cost savings.
ProCern reviews telecom invoices, identifies errors, manages disputes with carriers, and provides ongoing oversight to prevent overbilling, removing a major administrative burden from internal teams.
Yes. ProCern delivers VoIP and SIP trunking services that provide flexible, internet‑based voice communication. These solutions reduce costs, scale easily, improve uptime, and include built‑in disaster recovery.
Yes. ProCern vets all telecom solutions for HIPAA and HITECH compliance, ensuring communications systems meet healthcare security and regulatory requirements.
ProCern’s eFax service is a secure, HIPAA‑compliant digital fax solution that replaces traditional POTS lines. Users can send and receive faxes via computer or existing fax machines with greater efficiency and reliability.
ProCern provides Mobile Device Management (MDM) to keep phones and tablets secure, connected, and compliant. This ensures mobile devices remain productive tools, not security risks.
Yes. ProCern works directly with existing carriers on your behalf, managing relationships, contracts, and service issues—while also recommending changes when better options are available.
Yes. ProCern manages new telecom installations, system upgrades, and transitions—coordinating vendors and timelines to minimize disruption to staff and residents.
ProCern is not a carrier, we are your advocate. We focus on simplifying telecom operations, reducing costs, improving reliability, and freeing internal teams to focus on care rather than contracts and billing issues.
With decades of experience in long‑term care and senior living, ProCern delivers secure, compliant, and cost‑effective telecom solutions—backed by one partner, one contact, and one less headache.
Let’s get your telecom setup working smarter—not just harder.
Reach out today.
We’ll listen first and build the right plan with you—not for you.