What Enterprise ERP Solutions Do We Support?
It’s simple – if it runs on IBM i, we support and service it.
This includes decades (20+ years) of hand-on experience with:
- PRISM
- PRMS and Warehouse
- JDE World
- JDE EnterpriseOne
- KBM
- ComEdge
- BPCS (ERP LX)
- MAPICS (Infor XA)
- Optiva
- Avantis
- BOSS
- Other INFOR ERPs (Aplus, Infinium, etc.)
- Custom ERPs
- If it’s written with RPG, we support it
- SAP support for those integrating legacy with new
We have onboarding processes to build knowledge quickly and with our manufacturing and distribution experience we can be effective for a customer day one.
OUR APPROACH
Strategic, proactive, and built around your business.
At ProCern, we treat ERP management as more than just system support—it’s a business-critical service. Our team takes a hands-on, ITIL-aligned approach to keep your ERP environment optimized, secure, and scalable:
ERP-Centric Expertise: We bring deep experience across leading ERP platforms and industry-specific configurations, so we’re not just managing infrastructure—we’re supporting your workflows.
24/7 Monitoring & Incident Management: We watch your ERP systems around the clock, resolving issues before they become disruptions.
Patch Management & Upgrades: From quarterly patches to major version upgrades, we handle the lifecycle so you don’t fall behind—or break something critical.
Custom Integrations & Interfaces: We manage and support the interfaces between your ERP and other business systems, helping you maintain data integrity and workflow continuity.
Performance Optimization: We analyze system performance and usage patterns to make targeted improvements and ensure users get the speed and reliability they expect.
Change Management & Governance: All changes are documented and reviewed to ensure compliance, traceability, and operational stability.
Let us help solve the most common ERP headaches
Managing ERP in-house can quickly lead to resource strain, user frustration, and business risk. Our managed services help solve the most common ERP headaches:
We can’t keep up with updates.
We handle patching, testing, and upgrades—so you stay secure and supported without disrupting operations.We don’t have enough in-house expertise.
Our ERP specialists become an extension of your team, bringing the knowledge you need without adding headcount.Performance is inconsistent and hard to diagnose.
With proactive monitoring and optimization, we catch performance issues before your users do.
Integrations keep breaking.
We manage and maintain your ERP connections to third-party systems so workflows stay connected and data stays clean.Our ERP support is slow to respond.
We offer rapid-response support with 24/7 monitoring and incident resolution that doesn’t wait for the next business day.
Download ProCern’s ERP Services briefs.
Frequently Asked Questions
What ERP services does ProCern provide?
ProCern provides managed ERP application support, monitoring, optimization, patching, upgrades, integrations, and consulting. We act as an extension of your IT team, ensuring ERP systems remain secure, performant, and aligned with business operations.Shape
What ERP systems does ProCern support?
ProCern supports any ERP running on IBM i, including PRISM, PRMS, JDE World, JDE EnterpriseOne, KBM, ComEdge, BPCS/LX, MAPICS/XA, Optiva, Avantis, BOSS, other INFOR ERPs, and custom RPG‑coded applications.
Does ProCern support custom or legacy ERP applications?
Yes. ProCern specializes in supporting custom and legacy ERP systems, including heavily modified and RPG‑coded applications. Our onboarding process builds system knowledge quickly, even when in‑house expertise is limited.
How does ProCern reduce ERP downtime?
ProCern provides 24/7 proactive monitoring and rapid incident response to identify and resolve issues before they impact users. When downtime occurs, our ERP specialists act quickly to minimize disruption and restore performance.
Does ProCern handle ERP updates and patching?
Yes. ProCern manages ERP patching, testing, and upgrades, ensuring systems remain secure, supported, and up to date, without disrupting daily operations or overloading internal IT teams.
Can ProCern integrate ERP systems with other applications?
Yes. ProCern supports and maintains ERP integrations with third‑party systems using APIs and interfaces. This helps preserve data integrity, keep workflows connected, and reduce integration failures.
Is ProCern ERP support subscription‑based?
Yes. ProCern offers remote, subscription‑based ERP application support, providing predictable costs, scalability, and access to expert resources without the overhead of building an in‑house team.
How does ProCern work with internal IT teams?
ProCern integrates seamlessly with existing IT teams and follows your change management and ticketing processes. We adapt to your workflows to ensure smooth collaboration and minimal disruption.
What makes ProCern different from traditional ERP support?
ProCern offers unlimited issue resolution, proactive monitoring, and value‑added consulting—without service caps. Our team focuses on preventing problems, not just reacting to them.
Can ProCern help modernize ERP without replacing it?
Yes. ProCern helps organizations extend existing ERP systems using best‑of‑breed integrations, automation, and modern tools—reducing cost, risk, and disruption compared to full ERP replacement.
Is ERP modernization less expensive than replacement?
What industries does ProCern support with ERP services?
ProCern has deep experience supporting manufacturing and distribution organizations, delivering ERP solutions tailored to complex operational and supply‑chain environments.
Why choose ProCern for ERP support?
With over 30 years of ERP experience, ProCern delivers expert support, proactive monitoring, and strategic guidance, helping organizations improve efficiency, reduce operational risk, and keep critical ERP systems running smoothly.
Let’s Take ERP Management Off Your Plate
Let’s simplify your ERP operations, reduce risk, and free up your team for more strategic work.