Telecom That Just Works — So Your Team Can Focus on Care
Telecom shouldn’t drain your time, budget, or patience.
At ProCern, we simplify and secure your entire telecom environment so your senior living or long-term care organization stays connected—without the chaos of carrier contracts, billing disputes, or outdated phone systems.
Resident and staff expectations have never been higher. Today’s senior living residents bring 10+ connected devices per apartment and expect seamless WiFi and communication access community-wide. Smart home devices, wellness technology, and always-on digital engagement are quickly becoming the norm—making reliable telecom infrastructure mission-critical.
Whether you operate skilled nursing, assisted living, memory care, or a multi-campus senior living network, we help you reduce costs, strengthen reliability, and maintain healthcare-grade compliance. With decades of experience guiding care providers through telecom challenges, we ensure your community has the communication tools it needs to stay responsive and future-ready.
Carrier Services
Erroneous Carrier Charges Eliminated
$
0
K+
Carrier Outages Migrated to Maintain uptime
0
new carrier circuits
0
contract savings
$
0
M
Telecom Services Built for Senior Living & Long-Term Care
Here’s what you can expect when you partner with us:
Mobile Device Management (MDM) for Senior Care
Secure, compliant, fully controlled mobile devices.
We manage tablets, smartphones, and clinical mobile devices to keep PHI protected, caregivers connected, and lost/stolen device risk to a minimum.
As cyberthreats escalate—92% of healthcare organizations reported a cyberattack in 2024—secure device management is a required safeguard, not a luxury.
Billing Oversight & Cost Control
Only pay for what you actually use.
ProCern audits invoices, disputes incorrect charges, and eliminates unnecessary services to ensure your telecom spend stays lean, predictable, and accurate.
With 51% of senior living organizations citing inadequate funding as a barrier to technology adoption, eliminating wasteful telecom costs isn’t just smart—it’s essential.
Voice Services
(VoIP/SIP Trunking)
Flexible, internet-based calling that scales with your needs. Fewer costs. More uptime. Built-in disaster recovery for peace of mind.
Reliable clinical communication supports the top technology investment priorities for senior living leaders:
75% operational efficiency
51% improved quality of care
32% enhanced resident experience
Carrier Services & Vendor Management
Stop negotiating. Start saving.
We secure competitive rates, manage your carrier relationships, and handle all escalations—so your staff never has to sit on hold with a telecom provider again.
Electronic Fax Services (eFax) for Healthcare
Digital, HIPAA-compliant faxing for clinical workflows.
Streamline referrals, physician orders, pharmacy communications, and more with secure cloud-based faxing. Use your existing fax machine—or go fully digital.
One Smart Partner for All Telco
You shouldn’t need multiple tools, departments, or vendors to keep your telecom systems running smoothly. With ProCern, you get a single trusted partner who understands both the technology and the workflow realities of senior living and long-term care.
We don’t just support telecom—we optimize it for the way your facility operates, especially as rising resident expectations and staffing constraints put more pressure on communication systems.
With 53% of organizations reporting insufficient internal IT capacity, outsourcing telecom oversight isn’t just convenient—it’s a strategic advantage.
How ProCern Supports Senior Living Providers
- We handle installs, upgrades, number porting, and vendor coordination
- We manage billing, disputes, contracts, and renewals
- We ensure all telecom solutions meet HIPAA and HITECH requirements
- We customize telecom systems to match your staffing, workflows, and budget
- We stay proactive, responsive, and ahead of the technology curve
Here's how we help:
Telecom Designed for the Realities of Care
Resident safety, clinical communication, family engagement, compliance, and staff productivity all depend on reliable telecom systems. And with residents expecting private WiFi, smart home integrations, daily tech support, and 10+ personal devices each, facilities need modern, stable telecom more than ever.
ProCern delivers the telecom stability your community needs to operate with confidence—day in and day out.
Our goal is simple:
Help your team stay connected, protected, and ahead of the curve without drowning in jargon or red tape.
Senior living is a specialty of ours. Want to learn more about what we’re doing in this space?
Get in touch, we can help ensure you’re headed in the right direction.