IBM i 3rd Party Software Environment Support Services
Keep the IBM i Environment Behind Your Critical Applications Running Strong
Your third-party business applications depend on more than software alone. Your business applications may still do their jobs brilliantly. The IBM i systems beneath them need the same staying power. ProCern supports, stabilizes, and modernizes the IBM i infrastructure beneath them, helping you reduce risk without replacing the applications your business relies on.
Support for IBM i Systems Without the Complexity
Your business depends on the software running your operations. Whether you're managing auctions, transportation, banking, insurance, supply chain processes, or other critical business applications, keeping your systems running is not optional. ProCern helps organizations using IBM i (AS/400 and IBM Power Systems) environments simplify support, improve reliability, and plan for the future without forcing disruptive changes.
The Challenges With Aging IBM i Systems
For many organizations, IBM i systems have quietly powered the business for years. That’s a good thing.
The challenge comes when:
- Your software vendor doesn’t provide infrastructure support
- Your internal IT resources are limited
- Your hardware is aging
- You need backup or disaster recovery capabilities
- You aren’t sure what your modernization options are
- You’re concerned about security and business continuity
That’s where ProCern comes in.
We help organizations keep critical IBM i environments running while reducing complexity & creating a roadmap for the future.
Providing Stability & Support For Your Core Application Environments
What Can We Help You With?
Help Me
Manage My System
Keep your IBM i environment healthy, reliable, and supported without hiring specialized staff.
Help Me
Protect My Business
Backup, recovery, resilience, and business continuity options designed around your needs.
Help Me Modernize
Explore practical modernization options when you’re ready, without being forced into expensive upgrades.
Help Me
Reduce Costs
Get access to enterprise-class infrastructure and expertise without purchasing more hardware than you need.
Help Me
Plan for the Future
Whether your current environment is five years old or twenty years old, we’ll help you understand your options.
Supporting the Software That Runs Your Business
Auction Edge depends on a stable IMB i environment. See how ProCern helped an automotive auction improve resilience, security, and day-to-day operational reliability.
The ProCern Difference
Designed for Business Owners, Not Just IT Teams
Many IBM i environments support companies that don’t have large internal IT departments.
You don’t need to become an infrastructure expert.
You need a trusted partner who understands:
- Your applications
- Your operational requirements
- Your need for reliability
- Your budget realities
Our approach starts with understanding your business first, then recommending the right level of support.
A Flexible Approach
Not every organization is in the same place.
Some clients simply need support for their existing environment.
Others are preparing for hardware replacement, backup improvements, disaster recovery planning, or broader modernization initiatives.
That’s why we offer flexible service options that can evolve alongside your business.
We help you make informed decisions based on your goals, not a one-size-fits-all solution.
Why Organizations Choose ProCern
- Decades of IBM i experience
- Business-first approach
- Flexible support options
- Infrastructure and security expertise
- Backup and continuity planning
- Modernization guidance
- Responsive, knowledgeable support
Looking for help with the application itself?
Your software vendor remains the best resource for application functionality, configuration, and business-process questions. ProCern focuses on the IBM i infrastructure the application depends on, including system administration, availability, modernization, hosting, security, backup, and recovery.
This does valuable qualification work without sounding defensive. It tells the right visitors, “Yes, you’re in the right place,” and helps the wrong visitors redirect themselves before submitting a mismatched inquiry.
Frequently Asked Questions
Absolutely. Many of the organizations we work with have limited internal resources and need a trusted partner to help manage their environment.
No. We believe in meeting clients where they are. We'll help you evaluate your options and determine what makes sense for your business.
Every environment is unique. We can help assess your current situation and identify practical next steps before aging infrastructure impacts your operations.
Reach out anyway. The list of supported application environments continues to grow, and we may already be able to help.
Examples of applications with environments we may be able to support:
- AgiliTrans/LTL/400
- Oracle JD Edwards
- Manhattan Associates
- Varsity Logistics
- Kato Integrations
- Seagull Software
- Jack Henry
- ACI Worldwide
- Duck Creek Technologies
- Sapiens
- PDI Technologies
- Computer-Rx
- PioneerRx
- QS/1
- Turning Point Solutions
- ACV Auctions
- VAI (Vormittag Associates)
- Aptean
- ECI Software Solutions
- TruckMate
- McLeod Software
- 3Gtms
- Camelot 3PL Software
- Blue Yonder
E2open - Descartes Systems
- Infios
- Fiserv
- FIS
- VSoft
- Guidewire
- Majesco
- Insurity
Yes. Tell us what you are experiencing and we can help identify where the issue is likely occurring. If it belongs with the application vendor, we will make that distinction clear.
ProCern supports the IBM i infrastructure on which many third-party business applications run. Application functionality, configuration, and business-process support generally remain with the software vendor. We help keep the underlying environment stable, available, secure, and maintainable.
Often, yes. Infrastructure modernization can include hardware, operating system, storage, hosting, backup, recovery, security, and operational improvements while preserving the application your business already uses.
ProCern can assess the IBM i environment, identify operational and lifecycle risks, and recommend a practical path for ongoing administration, availability, and modernization.
Yes. ProCern can supplement an existing IT team or provide ongoing IBM i expertise for organizations without dedicated in-house specialists.
ProCern can review monitoring, backups, recovery readiness, system health, and operational practices to help reduce avoidable risk and improve resilience.
Not necessarily. The right model depends on the application, technical requirements, internal resources, risk tolerance, and business goals. ProCern can help evaluate on-premises, hosted, cloud, and hybrid options without assuming that one destination fits everyone.
That final answer supports the differentiation your team originally wanted: competitors may jump directly to “put it in the cloud,” while ProCern first treats the situation as a business and continuity problem.
Let’s Talk About Your Environment
Whether you’re looking for support, planning for future growth, or simply trying to understand your options, we’re here to help.
Tell us a little about your environment, and we’ll connect you with an IBM i specialist who can discuss your situation and provide practical recommendations.
Fill out the form and you’ll hear from a member of our team by the next business day.