IBM i Software Vendor Support Services
We Simplify Support
Sometimes you don’t want to know how your tech works. You just want to know that it’s going to work when you need it.
You want someone to talk to you in plain language and tell you what you need to keep your tech running smoothly.
Let us worry about the upgrades, tech talk, and regulations. You just sign off on the budget and get back to what you do best!
Support for IBM i Systems Without the Complexity
Your business depends on the software running your operations. Whether you're managing auctions, transportation, banking, insurance, supply chain processes, or other critical business applications, keeping your systems running is not optional. ProCern helps organizations using IBM i (AS/400 and IBM Power Systems) environments simplify support, improve reliability, and plan for the future without forcing disruptive changes.
We Meet You Where You Are
Whether you’re running a newer IBM Power System, an aging environment, or simply aren’t sure what you have, we’ll help you evaluate your options and find a solution that fits your business.
Trusted IBM i Expertise
For many organizations, IBM i systems have quietly powered the business for years. That’s a good thing.
The challenge comes when:
- Your software vendor doesn’t provide infrastructure support
- Your internal IT resources are limited
- Your hardware is aging
- You need backup or disaster recovery capabilities
- You aren’t sure what your modernization options are
- You’re concerned about security and business continuity
That’s where ProCern comes in.
We help organizations keep critical IBM i applications running while reducing complexity and creating a roadmap for the future.
What Can We Help You With?
Help Me
Manage My System
Keep your IBM i environment healthy, reliable, and supported without hiring specialized staff.
Help Me
Protect My Business
Backup, recovery, resilience, and business continuity options designed around your needs.
Help Me
Modernize
Explore practical modernization options when you’re ready, without being forced into expensive upgrades.
Help Me
Reduce Costs
Get access to enterprise-class infrastructure and expertise without purchasing more hardware than you need.
Help Me
Plan for the Future
Whether your current environment is five years old or twenty years old, we’ll help you understand your options.
The ProCern Difference
Many IBM i environments support companies that don’t have large internal IT departments.
You don’t need to become an infrastructure expert.
You need a trusted partner who understands:
- Your applications
- Your operational requirements
- Your need for reliability
- Your budget realities
Our approach starts with understanding your business first, then recommending the right level of support.
Not every organization is in the same place.
Some clients simply need support for their existing environment.
Others are preparing for hardware replacement, backup improvements, disaster recovery planning, or broader modernization initiatives.
That’s why we offer flexible service options that can evolve alongside your business.
We help you make informed decisions based on your goals, not a one-size-fits-all solution.
- Decades of IBM i experience
- Business-first approach
- Flexible support options
- Infrastructure and security expertise
- Backup and continuity planning
- Modernization guidance
- Responsive, knowledgeable support
Examples of Software We Support
Frequently Asked Questions
Absolutely. Many of the organizations we work with have limited internal resources and need a trusted partner to help manage their environment.
No. We believe in meeting clients where they are. We'll help you evaluate your options and determine what makes sense for your business.
Every environment is unique. We can help assess your current situation and identify practical next steps before aging infrastructure impacts your operations.
Reach out anyway. The list of supported applications continues to grow, and we may already be able to help.
Whether you’re looking for support, planning for future growth, or simply trying to understand your options, we’re here to help.
Tell us a little about your environment, and we’ll connect you with an IBM i specialist who can discuss your situation and provide practical recommendations.
Fill out the form and you’ll hear from a member of our team by the next business day.