We meet you where you are!
ProCern meets you where you’re at, with solutions that work!
Mastering Your ERP Transition
Do you have an ERP system in placetoday with no plans to migrate ormodernize (as-is)?
There are many reasons to bring in third-party support:
- Resources leaving
- Vendor is not providing required support
- Current staff lacks required expertise
- Require added functionality to meet business needs
Do you have multiple ERP systems and require consolidation and integration?
Ask yourself:
- How are you handling the consolidation of information at the corporate level due to separate systems in use today?
- Are acquisitions driving the use of multiple systems?
- Are you able to find the skill sets needed to support those systems, both internally and externally?
- Do you have integration processes for each time a new company is brought into the family?
- Are you finding it difficult to keep or find Staff to support multiple systems?
- With each of the legacy systems in place—do you understand where each of them may be lacking and supporting business functions or future business requirements?
Do you seek modernization without migration?
Consider:
- Is there new functionality you're seeking that may not existnatively within your current system? (Example: BI, AI, Mobileuse, Web/Modern UI)
- Eliminate the risk, cost and time associated with typical migrations
- Eliminate unnecessary change
- Use your time focusing on building your business vs time consuming migrations
- Eliminate the loss of opportunity with time spent struggling through change when it's not necessary
- Deliver the data your users need at anytime, anywhere, on any device
- Preserve the years of investments made into your current system
If you have chosen a companywide "modern" ERP solution (migration to new system)...
- Are you finding it difficult to support existing systems while implementing the new system?
- If we could take the pressure off the existing staff so they can focus on strategic issues, would that help?
- Are you planning future acquisitions?
- What are your requirements for archiving and accessing legacy data?
Wherever you are today, ProCern helps you move forward with confidence.
CLIENT SUCCESS STORY
ProCern resolved over 300 software issues in the first year—compared to fewer than five previously addressed annually by the ERP vendor.
Specialty Chemical Manufacturer
Application Support Services
Fast Answers. Friendly Experts. Fewer Headaches.
When ERP issues pop up, your team shouldn’t have to drop everything to chase down a fix. Our responsive support gives both end-users and IT teams the help they need—right when they need it.
- Real-time troubleshooting for functional and technical hiccups
- Support tailored to your business systems and workflows
- Thorough issue tracking and clear documentation
- Service delivery that fits into your existing structure
We lighten your internal load, resolve issues faster, and make sure knowledge gets shared—not siloed.
What We Do For Your Business
ERP Transition Services
Change Without Chaos
With the right plan and the right guide, a system change can feel less like a gamble—and more like growth.
- Analyze how changes will affect business processes
- Clean up and prepare applications for the move
- Develop migration plans and test thoroughly
- Support operations throughout the transition
FlexTime
Expertise on Tap—No Subscription Required
Sometimes you just need a few expert hours to solve a sticky problem, kick off an enhancement, or cover a knowledge gap. That’s where FlexTime comes in.
- Pre-purchased hours for use when you need them most
- No long-term contracts or rigid scheduling
- Use for support, planning, configuration, or anything in between
- Great for short-term projects or just-in-time staff support
Think of it as your ERP emergency toolkit—with no expiration date.
Business Process Optimization
Align Your ERP With the Way Your Business Actually Works
Your ERP should be pulling its weight, not holding you back. We help you step back, assess, and realign your system to better support your evolving business.
- Document and assess key processes
- Review how your ERP is configured and where it could improve
- Offer targeted training and enhancement suggestions
- Bring input across departments for better alignment
Because when your ERP matches your momentum, everything runs better.
Frequently Asked Questions
What ERP services does ProCern provide?
ProCern provides managed ERP application support, monitoring, optimization, patching, upgrades, integrations, and consulting. We act as an extension of your IT team, ensuring ERP systems remain secure, performant, and aligned with business operations.Shape
What ERP systems does ProCern support?
ProCern supports any ERP running on IBM i, including PRISM, PRMS, JDE World, JDE EnterpriseOne, KBM, ComEdge, BPCS/LX, MAPICS/XA, Optiva, Avantis, BOSS, other INFOR ERPs, and custom RPG‑coded applications.
Does ProCern support custom or legacy ERP applications?
Yes. ProCern specializes in supporting custom and legacy ERP systems, including heavily modified and RPG‑coded applications. Our onboarding process builds system knowledge quickly, even when in‑house expertise is limited.
How does ProCern reduce ERP downtime?
ProCern provides 24/7 proactive monitoring and rapid incident response to identify and resolve issues before they impact users. When downtime occurs, our ERP specialists act quickly to minimize disruption and restore performance.
Does ProCern handle ERP updates and patching?
Yes. ProCern manages ERP patching, testing, and upgrades, ensuring systems remain secure, supported, and up to date, without disrupting daily operations or overloading internal IT teams.
Can ProCern integrate ERP systems with other applications?
Yes. ProCern supports and maintains ERP integrations with third‑party systems using APIs and interfaces. This helps preserve data integrity, keep workflows connected, and reduce integration failures.
Is ProCern ERP support subscription‑based?
Yes. ProCern offers remote, subscription‑based ERP application support, providing predictable costs, scalability, and access to expert resources without the overhead of building an in‑house team.
How does ProCern work with internal IT teams?
ProCern integrates seamlessly with existing IT teams and follows your change management and ticketing processes. We adapt to your workflows to ensure smooth collaboration and minimal disruption.
What makes ProCern different from traditional ERP support?
ProCern offers unlimited issue resolution, proactive monitoring, and value‑added consulting—without service caps. Our team focuses on preventing problems, not just reacting to them.
Can ProCern help modernize ERP without replacing it?
Yes. ProCern helps organizations extend existing ERP systems using best‑of‑breed integrations, automation, and modern tools—reducing cost, risk, and disruption compared to full ERP replacement.
Is ERP modernization less expensive than replacement?
What industries does ProCern support with ERP services?
ProCern has deep experience supporting manufacturing and distribution organizations, delivering ERP solutions tailored to complex operational and supply‑chain environments.
Why choose ProCern for ERP support?
With over 30 years of ERP experience, ProCern delivers expert support, proactive monitoring, and strategic guidance, helping organizations improve efficiency, reduce operational risk, and keep critical ERP systems running smoothly.
Ready to Make Your ERP Work Smarter—Not Harder?
Let’s simplify your ERP management and build a smarter path forward.