Enterprise MAPICS Services
Expert MAPICS ERP Support, Consulting, and Modernization
Many manufacturers continue to rely on MAPICS ERP to support mission-critical operations, inventory management, production planning, and financial processes. While MAPICS has evolved over the years into Infor XA, many organizations still operate legacy MAPICS environments that remain highly effective and deeply integrated into their business operations.
The challenge is finding experienced MAPICS professionals who understand both the application and the IBM i platform that supports it.
ProCern helps manufacturers maximize the value of their MAPICS ERP investment through expert support, system optimization, custom development, modernization initiatives, and IBM i infrastructure services.
Get More Out of Your MAPICS ERP InvestmentLEGACY IBM i ENTERPRISE SUITE
What Is MAPICS ERP?
MAPICS (Manufacturing, Accounting, and Production Information Control System) is one of the most established manufacturing ERP solutions ever developed for the IBM AS/400 and IBM i platforms. Designed specifically for manufacturers, MAPICS provides comprehensive functionality across key operational pillars:
Production Planning
Material Requirements Planning (MRP)
Inventory Management
Supply Chain Management
Financial Management
Purchasing Control
Shop Floor Control
Distribution & Logistics
Over time, MAPICS evolved into Infor XA, but many organizations continue to operate MAPICS-based systems because of their reliability, stability, and ability to support complex manufacturing environments.
Why Choose ProCern for MAPICS ERP Support?
ProCern delivers unmatched technical expertise, risk mitigation, and modern systems integration with deep manufacturing ERP knowledge and decades of IBM i expertise. Maximize the value of your mission-critical ERP infrastructure.
Extend the life of
your ERP system
Improve operational performance
Modernize legacy applications
Increase reporting and visibility
Enable integration with newer technologies
Why Manufacturers Continue to Invest in MAPICS
For many companies, replacing a proven ERP system simply doesn't make financial or operational sense. Let's contrast the realities of legacy replacement with the proven advantages of strategic optimization.
The Risk:
Full ERP Replacement
Discarding your core business system often results in severe operational friction and unpredicted expenses:
- Significant software & licensing costs
- Lengthy, unpredictable implementation timelines
- Severe day-to-day business process disruptions
- Exorbitant employee retraining dependencies
- High-risk legacy data migration liabilities
The Opportunity:
MAPICS Optimization
Build on your robust foundation to unlock modern agility with far lower operational overhead:
- Lower costs than a full ERP replacement
- Significantly reduced operational risk
- Preservation of proven business processes
- Continued leverage of high-performance IBM i infrastructure
- Improved user productivity & system utility
- Better access to modern technologies & integrations
Let us help you modernize your system without the risk of starting over.
Consult an ERP Expert
ProCern MAPICS ERP Services
Optimize, integrate, and future-proof your enterprise operations with our comprehensive, deep-domain MAPICS ERP and IBM i platform services.
MAPICS ERP Support
Our experienced consultants provide ongoing support for organizations running MAPICS and Infor XA environments.
SERVICES INCLUDE:
- Application troubleshooting
- Functional support
- Technical support
- Performance tuning
- IBM i support
- Security enhancements
- User training and assistance
MAPICS Optimization Services
Many organizations use only a portion of the functionality available within their ERP system.
PROCERN CAN HELP:
- Improve business processes
- Streamline workflows
- Reduce manual tasks
- Increase reporting accuracy
- Enhance inventory visibility
- Improve manufacturing efficiency
By identifying untapped capabilities, we help organizations maximize their ERP investment without replacing their platform.
Custom Development & Application Integration
Modern business requirements often demand functionality beyond the original MAPICS environment.
OUR TEAM DEVELOPS SOLUTIONS THAT CONNECT MAPICS WITH:
- CRM platforms & EDI systems
- Business intelligence tools
- Warehouse & MES systems
- Cloud application integration
- Custom portals & dashboards
These integrations help manufacturers improve visibility, automate processes, and increase efficiency across the organization.
IBM i Infrastructure & Operating System Support
The stability of MAPICS depends heavily on the health and performance of the underlying IBM i environment.
PROCERN PROVIDES SUPPORT FOR:
- IBM Power Systems & upgrades
- Security compliance initiatives
- Backup & disaster recovery
- High availability solutions
- Performance optimization
- Infrastructure modernization
Common Challenges Facing MAPICS Users
Many organizations running MAPICS encounter challenges such as:
Expertise Scarcity
Declining access to qualified technical MAPICS resources and legacy system experts.
Aging Infrastructure
High maintenance costs and severe scaling limitations on legacy technical architecture.
Integration Gaps
Limited capabilities to sync in real-time with CRM, analytics, or modern third-party apps.
Manual Reporting
Extensive, time-consuming manual intervention needed to extract crucial operational data.
User Adoption
Difficulty training new staff on traditional terminals leading to system bypass workarounds.
Security Concerns
Increased threat surface on legacy configurations lacking modern, zero-trust protocol updates.
Growing Support
Mounting support requirements that divert internal IT staff from core business growth initiatives.
Resolve & Preserve
Partner with our dedicated team to modernize your deployment and secure stable business operations.
ERP OPTIMIZATION
Modernize MAPICS Without Replacing It
- Workflow automation
- Web-based user interfaces
- Advanced reporting and analytics
- Dashboard development
- API integrations
- Mobile accessibility
- Cloud connectivity
This approach allows manufacturers to improve efficiency while avoiding the cost, complexity, and disruption of a complete ERP replacement.
Frequently Asked Questions
What ERP services does ProCern provide?
ProCern provides managed ERP application support, monitoring, optimization, patching, upgrades, integrations, and consulting. We act as an extension of your IT team, ensuring ERP systems remain secure, performant, and aligned with business operations.Shape
What ERP systems does ProCern support?
ProCern supports any ERP running on IBM i, including PRISM, PRMS, JDE World, JDE EnterpriseOne, KBM, ComEdge, BPCS/LX, MAPICS/XA, Optiva, Avantis, BOSS, other INFOR ERPs, and custom RPG‑coded applications.
Does ProCern support custom or legacy ERP applications?
Yes. ProCern specializes in supporting custom and legacy ERP systems, including heavily modified and RPG‑coded applications. Our onboarding process builds system knowledge quickly, even when in‑house expertise is limited.
How does ProCern reduce ERP downtime?
ProCern provides 24/7 proactive monitoring and rapid incident response to identify and resolve issues before they impact users. When downtime occurs, our ERP specialists act quickly to minimize disruption and restore performance.
Does ProCern handle ERP updates and patching?
Yes. ProCern manages ERP patching, testing, and upgrades, ensuring systems remain secure, supported, and up to date, without disrupting daily operations or overloading internal IT teams.
Can ProCern integrate ERP systems with other applications?
Yes. ProCern supports and maintains ERP integrations with third‑party systems using APIs and interfaces. This helps preserve data integrity, keep workflows connected, and reduce integration failures.
Is ProCern ERP support subscription‑based?
Yes. ProCern offers remote, subscription‑based ERP application support, providing predictable costs, scalability, and access to expert resources without the overhead of building an in‑house team.
How does ProCern work with internal IT teams?
ProCern integrates seamlessly with existing IT teams and follows your change management and ticketing processes. We adapt to your workflows to ensure smooth collaboration and minimal disruption.
What makes ProCern different from traditional ERP support?
ProCern offers unlimited issue resolution, proactive monitoring, and value‑added consulting—without service caps. Our team focuses on preventing problems, not just reacting to them.
Can ProCern help modernize ERP without replacing it?
Yes. ProCern helps organizations extend existing ERP systems using best‑of‑breed integrations, automation, and modern tools—reducing cost, risk, and disruption compared to full ERP replacement.
Is ERP modernization less expensive than replacement?
What industries does ProCern support with ERP services?
ProCern has deep experience supporting manufacturing and distribution organizations, delivering ERP solutions tailored to complex operational and supply‑chain environments.
Why choose ProCern for ERP support?
With over 30 years of ERP experience, ProCern delivers expert support, proactive monitoring, and strategic guidance, helping organizations improve efficiency, reduce operational risk, and keep critical ERP systems running smoothly.
SECURE & OPTIMIZE YOUR ERP
Get More Value From Your MAPICS ERP System
Your MAPICS ERP platform still has value—especially when supported by the right team. Whether you need ongoing support, system optimization, custom development, or a strategic roadmap for modernization, ProCern can help ensure your ERP continues to support your business goals.
- Ongoing MAPICS Support & System Optimization
- Custom Development & API Integrations
- Strategic Modernization & Migration Roadmaps
Contact ProCern today to learn how our MAPICS ERP experts can help maximize your ERP investment.
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