KBM ERP Support, Consulting, and Optimization

Expert KBM ERP Support and Consulting Services

KBM ERP continues to play a critical role for many manufacturers and distributors running IBM i (AS/400) environments. While the software remains stable and effective for managing business operations, organizations often face challenges finding qualified resources with deep KBM expertise.ProCern helps companies maximize the value of their KBM ERP investment through expert support, system optimization, custom development, integrations, and modernization services.Whether you need assistance maintaining your current environment, improving system performance, or developing a long-term ERP strategy, our experienced consultants can help.

Why Choose ProCern for KBM ERP Support?

ProCern combines deep ERP expertise with extensive IBM i experience. Our team helps organizations:

  • Extend ERP lifecycle
  • Reduce operational risk
  • Improve system performance
  • Enable modern integrations
  • Increase reporting visibility
  • Support business growth
  • Maximize existing technology investments
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Consumer food and beverage production

What is KBM ERP?

KBM (Knowledge Based Manufacturing)

KBM (Knowledge Based Manufacturing) is a manufacturing-focused ERP solution originally developed for the IBM AS/400 platform and later supported through multiple ownership transitions before becoming part of the Infor product portfolio. Many organizations continue to rely on KBM due to its proven functionality, reliability, and strong support for manufacturing and distribution operations.

KBM ERP helps organizations manage:

  • Extend ERP lifecycle
  • Reduce operational risk
  • Improve system performance
  • Enable modern integrations
  • Increase reporting visibility
  • Support business growth
  • Maximize existing technology investments

Why Organizations Continue to Use KBM ERP

Many manufacturers evaluate ERP replacement projects only to discover that the costs and risks exceed the potential benefits.
Rather than replacing a system that already supports critical business functions, many organizations choose to invest in optimization and modernization initiatives.

Benefits of maintaining and enhancing KBM include:

Lower costs compared to ERP replacement
Reduced implementation risk
Preservation of existing business processes
Continued use of IBM i infrastructure
Improved productivity through targeted enhancements
Greater return on existing ERP investments

As ProCern has found supporting legacy IBM i ERP environments, many organizations can extend system life significantly through strategic improvements rather than complete migrations.

ProCern KBM ERP Services

Optimize, support, and integrate your manufacturing operations with specialized KBM ERP services designed for maximum resilience and operational growth.

KBM ERP Support

Our consultants provide ongoing technical and functional support for KBM environments.

Services include:
  • Application troubleshooting
  • Performance tuning
  • Technical support
  • Functional support
  • Security reviews
  • User assistance
  • IBM i administration support

KBM ERP Optimization

Many KBM environments contain underutilized features and opportunities for process improvement.

ProCern can help:
  • Improve manufacturing workflows
  • Increase reporting capabilities
  • Streamline business processes
  • Reduce manual effort
  • Improve data accuracy
  • Enhance overall user productivity

Custom Development

Today's business environment often requires ERP systems to communicate with other systems.

Experts help integrate with:
  • CRM platforms
  • EDI systems
  • Warehouse Management Systems
  • Business Intelligence tools
  • Manufacturing Execution (MES)
  • Cloud applications
  • Customer and supplier portals

IBM i Infrastructure

KBM environments depend on secure and reliable IBM i infrastructure architectures.

ProCern provides:
  • IBM Power Systems support
  • IBM i operating system upgrades
  • Security enhancements
  • Backup & disaster recovery solutions
  • Performance optimization
  • High availability planning
  • Infrastructure modernization guidance

Common Challenges Facing KBM Users

Organizations running KBM ERP often encounter:

  • Limited access to KBM expertise
  • Aging infrastructure
  • Reporting limitations
  • Integration challenges
  • Manual business processes
  • Security concerns
  • Increasing maintenance requirements

Our specialists help resolve these challenges while extending the useful life of your ERP investment.

Modernize KBM Without a Costly ERP Replacement

Replacing an ERP system is not always the best path forward.

Many KBM users achieve significant improvements through targeted modernization initiatives that include:

  • Workflow automation
  • Enhanced reporting and analytics
  • User interface improvements
  • API development
  • Cloud integrations
  • Mobile accessibility
  • Process optimization

Frequently Asked Questions

ProCern provides managed ERP application support, monitoring, optimization, patching, upgrades, integrations, and consulting. We act as an extension of your IT team, ensuring ERP systems remain secure, performant, and aligned with business operations.Shape

ProCern supports any ERP running on IBM i, including PRISM, PRMS, JDE World, JDE EnterpriseOne, KBM, ComEdge, BPCS/LX, MAPICS/XA, Optiva, Avantis, BOSS, other INFOR ERPs, and custom RPG‑coded applications. 

Yes. ProCern specializes in supporting custom and legacy ERP systems, including heavily modified and RPG‑coded applications. Our onboarding process builds system knowledge quickly, even when in‑house expertise is limited. 

ProCern provides 24/7 proactive monitoring and rapid incident response to identify and resolve issues before they impact users. When downtime occurs, our ERP specialists act quickly to minimize disruption and restore performance. 

Yes. ProCern manages ERP patching, testing, and upgrades, ensuring systems remain secure, supported, and up to date, without disrupting daily operations or overloading internal IT teams. 

Yes. ProCern supports and maintains ERP integrations with third‑party systems using APIs and interfaces. This helps preserve data integrity, keep workflows connected, and reduce integration failures. 

Yes. ProCern offers remote, subscription‑based ERP application support, providing predictable costs, scalability, and access to expert resources without the overhead of building an in‑house team.

ProCern integrates seamlessly with existing IT teams and follows your change management and ticketing processes. We adapt to your workflows to ensure smooth collaboration and minimal disruption. 

ProCern offers unlimited issue resolution, proactive monitoring, and value‑added consulting—without service caps. Our team focuses on preventing problems, not just reacting to them. 

Yes. ProCern helps organizations extend existing ERP systems using best‑of‑breed integrations, automation, and modern tools—reducing cost, risk, and disruption compared to full ERP replacement. 

Often, yes. Maintaining and enhancing an existing ERP through integrations and automation can significantly reduce cost, time, and risk compared to implementing a new ERP system.  

ProCern has deep experience supporting manufacturing and distribution organizations, delivering ERP solutions tailored to complex operational and supply‑chain environments. 

With over 30 years of ERP experience, ProCern delivers expert support, proactive monitoring, and strategic guidance, helping organizations improve efficiency, reduce operational risk, and keep critical ERP systems running smoothly. 

Get More Value From Your BPCS ERP Investment!

Your KBM ERP system still has significant business value when supported by the right team. Whether you need ongoing application support, process optimization, IBM i expertise, or a roadmap for future modernization, ProCern can help you maximize the performance and longevity of your ERP environment.

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