managed services

Eight Reasons Why to Use a MSP


In today’s fast paced world, it is not surprise that many organizations are looking for extra help when it comes to maintaining a competitive edge. In fact, the demand for managed services has grown exponentially in recent years. The global managed services market was valued at $185.98 billion in 2019 and is projected to reach $356.24 by 2025.

Managed service providers can enable organizations to sustain their continued growth without overextending themselves. This is only one of the many reasons why you may want to look into a MSP provider.


1. Allows Your Organization To Focus On Core Objectives

As your business grows so will your IT needs. Your IT staff may be able to handle some of this increased workload but most likely not all of it.  This increase in work can lead to the team being distracted from core business objectives.

Managed services can help free up time for your employees and allow them to focus on the jobs they were hired to do and fill in any gaps as needed.

2. Expertise At Your Fingertips

New technology may mean gaps in knowledge among your employees. If your IT Department is small, you may see the need to hire more employees.

The cost of hiring and training new employees can be astronomical — over $1,886 per employee for training alone. There is also an  IT talent shortage to contend with in today’s workforce.

A managed services model enables you to hire an entire team of IT professionals at a flat monthly rate. Certain Managed Services Providers (MSPs) even take a shared approach to managed services, meaning you can add or remove specialists from your managed services team as needed depending on the demands of each project. These specialists include technical, functional, architectural, and training consultants who can help you keep your systems up and running, as well as unlock their full potential.

3. Keep Costs Low

One of the clear benefits of managed services is the cost savings.  It lowers labor costs and eliminates the cost of hiring and training new IT staff. The ability to have skills available on a scalable basis is incredibly compelling, and most MSPs offer a hybrid model of onshore and offshore resources, which lowers the average effective rate and widens your resource base.

4. Scale Up Or Down As Needed

As your technology needs evolve over time, you’ll need to scale your system either up or down to accommodate them. MSPs can respond to changes in demand in real time, so you never have to worry about system downtime.

Be sure to look for an MSP that also offers advanced services such as proactive monitoring, upgraded services release management, reporting, and more to get the greatest value and scalability out of your partnership.

5. Receive Support Whenever You Need It

With an MSP, you never need to worry about availability because most MSPs offer 24/7 flexibility, on-call options, and weekend support. When searching for a MSP, find one that can support multiple time zones and offers round-the-clock support, so you can rest assured that help is available whenever you need it.

6. Avoid Expensive Downtime

MSPs take a proactive approach when it comes to maintenance. MSPs use remote monitoring and management to identify, diagnose, and troubleshoot potential problems before they ever have a chance to become an issue. Given the fact that network downtime can cost businesses as much as $5,600 per minute — that’s well over $300k per hour — it’s easy to see how outsourcing to an MSP pays for itself.

If, in the unlikely event that things do go awry, an MSP can provide expert backup and disaster recovery services to get your systems back online.

7. Gain A Reliable Point Of Contact

When you partner with an MSP,  you’ll get a dedicated team that knows your company and your business solutions inside and out, led by a single customer success manager (CSM). Your CSM will act as a reliable, single point of contact.

8. Get Support For Security & Compliance

Data must be maintained in a secure way that is compliant with relevant industry regulations. A MSP can partner with your legal team to find out which regulations it should be aware of so that it can take precautions to ensure that your systems meet them.

These are just a few of the reasons why you may want to look into utilizing a MSP for your organization. Reach out to ProCern to find out more about what we can offer your business or organization.